Privacy Policy

1. Introduction

Vantage Residences ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our apartment rental services in Taiwan or visit our website.

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

For privacy-related inquiries, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when engaging our services:

• Contact Information: Name, email address, phone number, and mailing address
• Identification Data: Identity documents required for rental agreements (passport, national ID)
• Financial Information: Proof of income, employment verification, bank references
• Preferences: Housing preferences, budget range, desired neighborhoods, move-in timeline
• Communication Records: Correspondence with our consultants, feedback, and inquiries

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, navigation patterns
• Cookies: Information collected through cookies and similar technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from:

• Property owners or landlords (with your consent)
• Reference providers you have authorized
• Professional partners (legal advisors, property management companies)
• Analytics service providers (e.g., Google Analytics)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing apartment rental consultation and placement services
• Matching you with suitable properties based on your requirements
• Arranging property viewings and coordinating with landlords
• Preparing and reviewing rental agreements
• Facilitating lease execution and move-in processes

3.2 Communication

• Responding to your inquiries and providing customer support
• Sending service-related updates and notifications
• Providing information about properties and market conditions
• Requesting feedback on our services

3.3 Business Operations

• Improving our services and developing new offerings
• Analyzing usage patterns to enhance user experience
• Maintaining accurate records for compliance and business purposes
• Detecting and preventing fraud or security issues

3.4 Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Consent: Where you have provided explicit consent for specific processing activities
• Legitimate Interests: Our legitimate business interests (e.g., improving services, fraud prevention)
• Legal Obligations: Compliance with applicable Taiwan laws and regulations

4. Data Sharing and Disclosure

We may share your personal information with:

4.1 Property Owners and Landlords

We share necessary information with property owners to facilitate your rental application and lease execution. This may include your contact details, employment information, and references.

4.2 Professional Service Providers

• Legal advisors assisting with lease review
• Property management companies coordinating move-in services
• Administrative service providers handling documentation

4.3 Technology Service Providers

• Cloud hosting services for data storage
• Email and communication platforms
• Website analytics providers
• CRM and database management systems

4.4 Legal Requirements

We may disclose your information when required by Taiwan law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of others.

Important: We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Systems: Regular security assessments and updates
• Staff Training: Regular privacy and security training for all team members
• Incident Response: Procedures for detecting and responding to potential data breaches

While we implement robust security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our abilities.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Support business operations and record-keeping

Typical Retention Periods:

• Active Clients: Duration of service engagement plus 2 years
• Prospective Clients: 1 year from last contact, unless consent withdrawn
• Financial Records: 7 years as required by Taiwan tax regulations
• Marketing Communications: Until consent is withdrawn

7. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

7.1 Right to Access

You may request access to the personal information we hold about you and receive a copy of that information.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information.

7.3 Right to Erasure

You may request deletion of your personal information, subject to our legal obligations to retain certain records.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances.

7.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.6 Right to Object

You may object to processing of your personal information based on legitimate interests or for marketing purposes.

7.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us at:

Email: [email protected]
Phone: +886 2 2597 8142
We will respond to your request within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. International Data Transfers

Your personal information is primarily stored and processed in Taiwan. In some cases, we may transfer data to service providers located in other jurisdictions. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending notification to your registered email address for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

14. Supervisory Authority

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to lodge a complaint with Taiwan's data protection authority: